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Hospitality Industry Associate
Contact Hours: 154
Curriculum
Hospitality Industry Environment
- Introduction to Hospitality Industry
- Spirit of Hospitality
- Positive Work Ethic
- Working Together
- Quality Service
Customer Service Skills
- Customer Service in the Hospitality Industry
- Customer Expectations
- Sales Skills
- Managing the Difficult Customer
- Guestroom Attendant Skills
- Serving Food and Beverage Skills
- Waitperson Skills
Technology of Services
- Basic Point-of-Sale Terms
- Introduction to Computers & Windows
- Business Software Applications
- E-Commerce
Food Safety
- Introduction of Sanitation and Food Safety
- Microorganisms and Sources of Contamination
- Clean and Sanitary Facilities and Equipment
- Purchasing, Receiving and Storage
- HAACP (Hazard Analysis Critical Control Point)
- Personal Effectiveness
- Positive Image and Personal Hygiene
- Role of a Positive Attitude
- Personal Wellness and Stress Management
- CPR / First Aid
- Career Pathing and Employability
- 30 hour Internship
Certifications
We are also proud to offer the following American Hotel and Lodging Association Certifications:
- front desk representative
- bell attendant
- concierge
- reservationists
- valet
- retail cashier
- room attendant
- public space cleaners
- laundry attendant
- maintenance employee
- restaurant server
- room service attendant
- cocktail server
- banquet set-up employee
- kitchen steward
- bus person assistant
- bartender
- banquet server
For more information, please contact Deana Whitlow at (706) 649-1454.
Last updated: April 16, 2008.
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